Case Management is a member of the Health Care Team which helps other departments in their roles, and to provide assistance in discharging patients. Ensuring that quality care is given to all patients, Case Management is involved with other areas of the hospital that discuss the status of all our patients, including length of stays and the patient’s ability to pay for their hospital stay. They provide information to your insurance company and Medicaid to help in justifying your hospital stay. Patients with no insurance are referred to Patient Financial Services for assistance.
Case Managers communicate with patients, physicians, nurses, providers, and payers to help bridge the gap that can sometimes occur. Case Managers interview patients and family members to identify those who are at high risk of encountering difficulties following discharge from the hospital, and ensures that patients and their families are involved in the discharge planning process as soon as possible after admission.
Case Managers advocate, maintain compliance, and educate patients on their discharge planning needs. These services may include options for Inpatient/Outpatient Rehabilitation, Physical Therapy, Home Health, Hospice, Medical Equipment, IV Therapy, Assisted Living, Transportation, and more. They try to help patients with their continuing healthcare after discharge from the hospital to promote patient safety and continuation of quality care.
Case Managers are an information and referral source, and are available as a Notary upon request. They can also help arrange follow-up services for patients struggling with substance abuse, suicide ideation, and other mental health issues. MMH offers grief counseling and strives to resolve any problems or concerns that may arise during your hospital stay.